If a session will not start, try these steps.
- Check volume and the phone silent switch.
- Confirm you have a data or Wi-Fi connection.
- Leave the player and open the session again.
- Try another session to see if the problem is one file.
- On iPhone, try Safari if you were in another browser.
For travel or poor signal, download for offline while you still have coverage.
I hear silence but the timer moves.
Bluetooth headphones sometimes connect to the wrong device. Reconnect them and press play again.
Still stuck.
Contact us from Support with the session name and your device.